Reporting Studio: Some users are seeing incomplete user data in reports

Incident Report for Benevity

Resolved

The issue affecting Reporting Studio data has been resolved. Reports now show complete user counts, donation totals and rewards totals. If you pulled reports between Thursday, Nov. 5 and Friday, Nov. 6, 2026, we recommend rerunning them. Thank you for your patience.

Posted Nov 06, 2026 - 14:08 MST

Investigating

We're currently investigating an issue affecting Reporting Studio, where some clients may see incomplete data in their reports, including lower user counts and lower donation and rewards totals. Our team is aware and is working diligently to resolve the issue as quickly as possible. We'll continue to provide updates here, so please subscribe to this page for the latest information.

Posted Nov 05, 2026 - 13:32 MST

This incident affected: Reporting Studio.