All Systems Operational
Benevity Spark Operational
90 days ago
99.92 % uptime
Today
Benevity Platform Operational
90 days ago
99.96 % uptime
Today
Benevity Grants Operational
90 days ago
100.0 % uptime
Today
Versaic by Benevity Operational
90 days ago
100.0 % uptime
Today
Benevity Causes Operational
90 days ago
99.92 % uptime
Today
Benevity Reporting Operational
90 days ago
99.66 % uptime
Today
Benevity Grants Crystal Reports Operational
90 days ago
100.0 % uptime
Today
Benevity Managed File Transfer (MFT) Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Staging Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Staging Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Crystal Reports Staging Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Forms Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Benevity Grants Maintenance Window Dec 10, 2022 18:00 - Dec 11, 2022 00:00 MST
A maintenance window for Benevity Grants will occur on December 10 starting at 6pm Mountain Time.

All Grants services will be unavailable during this time.

The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com or call 905-339-3852 and select option 1. (Please do not reply to this email.)

Une fenêtre de mise à jour d'environ 6 heure(s) se produira le Décembre 10 à 18h, heure des Rocheuses.

La fenêtre de mise à jour est obligatoire pour accomplir les mises à jour périodiques. Si vous avez des questions sur cette fenêtre de mise à jour, veuillez communiquer avec un représentant de l’équipe du soutien de la clientèle de Benevity, à l’adresse grants@benevity.com, ou composez le 905-339-3852 et sélectionnez l’option 1. (Veuillez ne pas répondre à ce courriel.)

Posted on Nov 30, 2022 - 11:00 MST
A maintenance window will be taking place December 10 starting at 6pm Mountain Time.

All services will be unavailable while we update our products and systems during this release window.

Posted on Nov 30, 2022 - 10:57 MST
Past Incidents
Dec 7, 2022

No incidents reported today.

Dec 6, 2022

No incidents reported.

Dec 5, 2022
Resolved - This incident has been resolved.
Dec 5, 17:47 MST
Monitoring - A fix has been implemented and we are seeing that services are responding as expected. We will continue to monitor the results
Dec 5, 16:32 MST
Identified - We have identified an issue submitting forms to the Grants application. The Grants application is working but form submission is having issues. We are looking into the problem
Dec 5, 16:11 MST
Dec 4, 2022
Completed - The scheduled maintenance has been completed.
Dec 4, 23:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 21:00 MST
Scheduled - A maintenance window for Versaic by Benevity will occur on Sunday, December 4th starting at 9pm Mountain Time.

All Versaic services will be unavailable during this time.

This maintenance window is required to perform routine maintenance.

Dec 2, 11:15 MST
Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022
Postmortem - Read details
Dec 5, 11:32 MST
Resolved - This incident has been resolved.
Nov 29, 12:56 MST
Monitoring - We have implemented a remediation and have recovered to normal page load times across all Spark sites.

We are continuing to monitor for any recurrence or further effects.

Nov 29, 11:16 MST
Update - We are continuing to implement a remediation for the issue.

Dashboard, Cause search, and Campaign pages are returning to normal load times.

Nov 29, 10:42 MST
Update - We are continuing to implement a remediation for the issue.
Nov 29, 10:29 MST
Update - We are continuing to implement a remediation for the issue.

We have taken action to disable the Donation Progress Bar on Giving opportunities.

Nov 29, 09:56 MST
Identified - We have identified the issue and are working to remediate it.
Nov 29, 09:34 MST
Investigating - We are currently investigating and issue with increase page load times (latency).
Nov 29, 09:16 MST
Nov 28, 2022
Postmortem - Read details
Dec 2, 15:42 MST
Resolved - Summary
On November 28th 2022, an issue was encountered with our backend API during preventative maintenance, preventing end users from performing certain actions including donations.

Impact
Spark users were unable to donate from November 28th 2022 21:31 to 22:13 MT.

Root Cause
During unscheduled, preventative maintenance, a restart of one of Benevity's backend persistent data stores caused backend API connections to be routed to a read-only endpoint, preventing the creation of new records and interrupting key workflows such as donating. A restart of Benevity's backend API was required to re-establish proper connection routing and restore functionality.

Future Mitigation
Documentation will be added to ensure that it is a known deficiency that our backend API requires downtime if we are to do maintenance on it's data store.
Future maintenance will take this into consideration and be performed during planned outage windows.

Timeline of Events
21:33 MT - Planned maintenance carried out
21:46 MT - Internal user identified an issue with donations
21:54 MT - Issue identified through application logs
21:57 MT - Rolling restarts of backend APIs
21:58 MT - Successful donation processed
22:10 MT - All backend APIs restarted and full functionality restored

Nov 28, 21:30 MST
Nov 27, 2022
Completed - The scheduled maintenance has been completed.
Nov 27, 23:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 21:00 MST
Scheduled - A maintenance window for Versaic by Benevity will occur on Sunday, November 27th starting at 9pm Mountain Time.

All Versaic services will be unavailable during this time.

This maintenance window is required to perform routine maintenance.

Nov 25, 13:17 MST
Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022
Resolved - This incident has been resolved.
Nov 23, 15:04 MST
Update - We are continuing to monitor for any further issues.
Nov 18, 09:23 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 10:05 MST
Update - We are still investigating the issue with reporting and will keep posting updates in this channel
Nov 16, 09:29 MST
Update - We are continuing to investigate this issue
Nov 16, 08:57 MST
Identified - We are seeing an issue with Benevity Reports where the site loads however none of the menus or buttons are available. We are investigating
Nov 16, 08:25 MST