Error Processing Indian Credit Cards
Investigating - We’ve identified an issue where certain credit card transactions are failing at a high rate for donation payment attempts being made through Online Giving Foundation (India).

Users who encounter this error will receive a declined payment message. Their credit card will not be charged, and their donation transaction will be unsuccessful.

Benevity has escalated this situation with our payment processor and we’ll post an update once resolved.
Mar 24, 2023 - 17:44 MDT
Uptime over the past 90 days. View historical uptime.
Benevity Spark Operational
90 days ago
100.0 % uptime
Today
Benevity Platform Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Operational
90 days ago
100.0 % uptime
Today
Versaic by Benevity Operational
90 days ago
100.0 % uptime
Today
Benevity Causes Operational
90 days ago
100.0 % uptime
Today
Benevity Reporting Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Crystal Reports Operational
90 days ago
100.0 % uptime
Today
Benevity Managed File Transfer (MFT) Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Staging Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Staging Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Crystal Reports Staging Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Forms Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Benevity Grants Maintenance Window Apr 1, 2023 18:00 - Apr 2, 2023 00:00 MDT
A maintenance window for Benevity Grants will occur on April 1st starting at 6pm Mountain Time.

All Grants services will be unavailable during this time.

The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com or call 905-339-3852 and select option 1. (Please do not reply to this email.)

Une fenêtre de mise à jour d'environ 6 heure(s) se produira le 1 avril à 18h, heure des Rocheuses.

La fenêtre de mise à jour est obligatoire pour accomplir les mises à jour périodiques. Si vous avez des questions sur cette fenêtre de mise à jour, veuillez communiquer avec un représentant de l’équipe du soutien de la clientèle de Benevity, à l’adresse grants@benevity.com, ou composez le 905-339-3852 et sélectionnez l’option 1. (Veuillez ne pas répondre à ce courriel.)
Posted on Mar 08, 2023 - 17:04 MST
Benevity Scheduled Maintenance for Spark, Platform, Causes, Reporting, and MFT Apr 1, 2023 18:00 - Apr 2, 2023 00:00 MDT
A maintenance window will be taking place April 1st starting at 6pm Mountain Time.

All services will be unavailable while we update our products and systems during this release window.
Posted on Mar 08, 2023 - 16:47 MST
Versaic by Benevity Maintenance Window Apr 2, 2023 21:00 - Apr 3, 2023 01:00 MDT
A maintenance window for Versaic by Benevity will occur on Sunday, April 2nd starting at 9pm Mountain Time.

All Versaic services will be unavailable during this time.

This maintenance window is required to perform routine maintenance.
Posted on Mar 29, 2023 - 10:50 MDT
Past Incidents
Mar 30, 2023

No incidents reported today.

Mar 29, 2023

No incidents reported.

Mar 28, 2023

No incidents reported.

Mar 27, 2023
Requests to some Spark URL paths are responding with HTTP 403
Resolved - This incident has been resolved.
Mar 27, 09:47 MDT
Monitoring - The fix has been deployed and verified to be working. We will monitor for the next couple of hours to ensure the fix is behaving as expected.
Mar 24, 13:12 MDT
Update - The identified fix is going through the release process and will be going live in the near future
Mar 24, 08:47 MDT
Update - Artifacts containing the fix for this issue are building. We will post an update when the fix will be going live.
Mar 23, 13:44 MDT
Update - The fix for this issue has been verified and will be deployed shortly
Mar 23, 12:24 MDT
Identified - The issue has been identified and a potential fix is being tested in lower environments.
Mar 23, 12:11 MDT
Investigating - We are currently investigating an issue where requests to some Spark URL paths are responding with HTTP 403
Mar 23, 12:00 MDT
Mar 26, 2023
Versaic by Benevity Maintenance Window
Completed - The scheduled maintenance has been completed.
Mar 26, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:02 MDT
Scheduled - A maintenance window for Versaic by Benevity will occur on Sunday, March 26th starting at 9pm Mountain Time.

All Versaic services will be unavailable during this time.

This maintenance window is required to perform routine maintenance.
Mar 22, 14:42 MDT
Mar 25, 2023

No incidents reported.

Mar 24, 2023

Unresolved incident: Error Processing Indian Credit Cards.

Mar 23, 2023
Mar 22, 2023

No incidents reported.

Mar 21, 2023
Versaic by Benevity Maintenance Window
Completed - The scheduled maintenance has been completed.
Mar 21, 20:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:00 MDT
Scheduled - An out of band maintenance window for Versaic by Benevity will occur on Tuesday, March 21 starting at 7pm Mountain Time.

All Versaic services will be unavailable during this time.

This maintenance window is required to perform routine maintenance.
Mar 20, 15:54 MDT
Mar 20, 2023

No incidents reported.

Mar 19, 2023
Versaic by Benevity Maintenance Window
Completed - The scheduled maintenance has been completed.
Mar 19, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 21:00 MDT
Scheduled - A maintenance window for Versaic by Benevity will occur on Sunday, March 19th starting at 9pm Mountain Time.

All Versaic services will be unavailable during this time.

This maintenance window is required to perform routine maintenance.
Mar 15, 10:14 MDT
Benevity Grants Crystal Reports Maintenance Window
Completed - The scheduled maintenance has been completed.
Mar 19, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 22:00 MDT
Scheduled - A maintenance window for Benevity Grants Crystal Reports will occur on March 19th starting at 22:00 Mountain Time.

The Benevity Grants Crystal Reports service will be unavailable during this time.

The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com or call 905-339-3852 and select option 1. (Please do not reply to this email.)

Une fenêtre de mise à jour d'environ 6 heure(s) se produira le 19 mars à 22h, heure des Rocheuses.

La fenêtre de mise à jour est obligatoire pour accomplir les mises à jour périodiques. Si vous avez des questions sur cette fenêtre de mise à jour, veuillez communiquer avec un représentant de l’équipe du soutien de la clientèle de Benevity, à l’adresse grants@benevity.com, ou composez le 905-339-3852 et sélectionnez l’option 1. (Veuillez ne pas répondre à ce courriel.)
Mar 7, 20:18 MST
Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

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