Investigating - We've identified a payment processing issue affecting certain donations made to causes in India through The UK Online Giving Foundation (UKOGF). This issue has resulted in the rejection of cause payments by the bank, specifically impacting the donations that were disbursed at the end of February. As a result, these funds have been returned to the UKOGF account.

We’ve escalated this issue with our banking partner for immediate investigation. We will provide an update as soon as we have more details on the resolution.

Thank you for your understanding as we work diligently to resolve this matter.

Mar 14, 2024 - 15:43 MDT
Monitoring - A configuration was mistakenly applied this week to ACH payments to Benevity’s American Online Giving Foundation (AOGF) bank account. As a result, ACH payments sent from March 11-14 may have been rejected. This issue has since been rectified by our banking partner as of March 14, 2024 at 11:30am MT and ACH payments can now be accepted. Wire transfers were not impacted. Payments to other foundations were not impacted.

Please kindly resend payment as soon as possible, either via ACH or wire transfer.

We understand it may take some time for your team to resend payment. We have extended the payment due date from Friday, March 15 to Wednesday, March 20. Rest assured that donations to nonprofits will still be disbursed on the usual timeline (as long as payment is received by March 20).

Mar 14, 2024 - 14:47 MDT
Monitoring - We have applied some corrective action, but are monitoring for recurrence/further issues.
Jan 10, 2024 - 11:20 MST
Investigating - We are currently experiencing a temporary disruption with the functionality of Quick Search.
Our technical team is actively investigating this issue to understand and resolve it as quickly as possible.

Jan 05, 2024 - 10:50 MST
Benevity Spark Operational
90 days ago
99.98 % uptime
Today
Benevity Grants Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Forms Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Crystal Reports Operational
90 days ago
100.0 % uptime
Today
Benevity Platform Operational
90 days ago
99.98 % uptime
Today
Benevity Global Disbursements Operational
90 days ago
100.0 % uptime
Today
Benevity Causes Operational
90 days ago
99.96 % uptime
Today
Benevity Reporting Operational
90 days ago
100.0 % uptime
Today
Benevity Affinity Groups Operational
90 days ago
100.0 % uptime
Today
Chaordix by Benevity Operational
90 days ago
100.0 % uptime
Today
Alaya by Benevity Operational
90 days ago
100.0 % uptime
Today
Benevity Managed File Transfer (MFT) Operational
90 days ago
100.0 % uptime
Today
Versaic by Benevity Operational
90 days ago
100.0 % uptime
Today
Versaic Public Storage (CDN) ? Operational
90 days ago
100.0 % uptime
Today
Versaic Production Application ? Operational
90 days ago
100.0 % uptime
Today
Versaic Sandbox Application ? Operational
90 days ago
100.0 % uptime
Today
Benevity Staging ? Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Staging Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Crystal Reports Staging Operational
90 days ago
100.0 % uptime
Today
Benevity Spark Staging ? Operational
90 days ago
100.0 % uptime
Today
Benevity Platform Staging ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 18, 2024

No incidents reported today.

Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 23:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 22:00 MDT
Scheduled - A maintenance window for Benevity Grants Crystal Reports will occur on March 17th starting at 22:00 Mountain Time.

The Benevity Grants Crystal Reports service will be unavailable during this time.

The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com or call 905-339-3852 and select option 1. (Please do not reply to this email.)

Une fenêtre de mise à jour d'environ 6 heure(s) se produira le 17 mars à 22h, heure des Rocheuses.

La fenêtre de mise à jour est obligatoire pour accomplir les mises à jour périodiques. Si vous avez des questions sur cette fenêtre de mise à jour, veuillez communiquer avec un représentant de l’équipe du soutien de la clientèle de Benevity, à l’adresse grants@benevity.com, ou composez le 905-339-3852 et sélectionnez l’option 1. (Veuillez ne pas répondre à ce courriel.)

Mar 4, 13:19 MST
Completed - The scheduled maintenance has been completed.
Mar 17, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 21:00 MDT
Scheduled - A maintenance window for Versaic by Benevity will occur on Sunday, March 17th starting at 9pm Mountain Time.

All Versaic services will be unavailable during this time.

This maintenance window is required to perform routine maintenance.

Mar 13, 10:58 MDT
Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

Unresolved incidents: UKOGF India Processing Delays, AOGF ACH Configuration Issue.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024
Completed - The scheduled maintenance has been completed.
Mar 10, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 21:00 MDT
Scheduled - A maintenance window for Versaic by Benevity will occur on Sunday, March 10th starting at 9pm Mountain Time.

All Versaic services will be unavailable during this time.

This maintenance window is required to perform routine maintenance.

Mar 6, 14:01 MST
Completed - The scheduled maintenance has been completed.
Mar 10, 00:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 18:00 MST
Scheduled - A maintenance window for Benevity Grants will occur on March 9th starting at 6pm Mountain Time.

All Grants services will be unavailable during this time.

The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com or call 905-339-3852 and select option 1. (Please do not reply to this email.)

Une fenêtre de mise à jour d'environ 6 heure(s) se produira le 9 mars à 18h, heure des Rocheuses.

La fenêtre de mise à jour est obligatoire pour accomplir les mises à jour périodiques. Si vous avez des questions sur cette fenêtre de mise à jour, veuillez communiquer avec un représentant de l’équipe du soutien de la clientèle de Benevity, à l’adresse grants@benevity.com, ou composez le 905-339-3852 et sélectionnez l’option 1. (Veuillez ne pas répondre à ce courriel.)

Feb 16, 10:56 MST
Completed - The scheduled maintenance has been completed.
Mar 10, 00:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 18:01 MST
Scheduled - A maintenance window will be taking place March 9th starting at 6pm Mountain Time.

All services will be unavailable while we update our products and systems during this release window.

Feb 16, 10:54 MST
Mar 9, 2024
Completed - The scheduled maintenance has been completed.
Mar 9, 08:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 12:00 MST
Scheduled - We will be performing maintenance on our production data warehouse on Friday, March 8 2024 starting at 12pm MT. During this time, admin dashboards in Spark, stock reports, and foundation reports will be unavailable until this work is complete.
Feb 21, 14:11 MST
Mar 8, 2024
Completed - The scheduled maintenance has been completed.
Mar 8, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 15:00 MST
Scheduled - A maintenance window will be taking place March 8th starting at 15:00 Mountain Time.

All Benevity client staging services will be unavailable while we update our products and systems during this release window.

Only benevity-staging.org and benevitygrants-staging.com sites will be unavailable. Production services will not be impacted by this maintenance.

Feb 16, 11:00 MST
Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.

Mar 4, 2024

No incidents reported.