Investigating - We’ve identified an issue where certain credit card transactions are failing at a high rate for donation payment attempts being made through Online Giving Foundation (India).
Users who encounter this error will receive a declined payment message. Their credit card will not be charged, and their donation transaction will be unsuccessful.
Benevity has escalated this situation with our payment processor and we’ll post an update once resolved.
Mar 24, 2023 - 17:44 MDT
A maintenance window for Benevity Grants will occur on April 1st starting at 6pm Mountain Time.
All Grants services will be unavailable during this time.
The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com or call 905-339-3852 and select option 1. (Please do not reply to this email.)
Une fenêtre de mise à jour d'environ 6 heure(s) se produira le 1 avril à 18h, heure des Rocheuses.
La fenêtre de mise à jour est obligatoire pour accomplir les mises à jour périodiques. Si vous avez des questions sur cette fenêtre de mise à jour, veuillez communiquer avec un représentant de l’équipe du soutien de la clientèle de Benevity, à l’adresse grants@benevity.com, ou composez le 905-339-3852 et sélectionnez l’option 1. (Veuillez ne pas répondre à ce courriel.) Posted on
Mar 08, 2023 - 17:04 MST
Resolved -
This incident has been resolved.
Mar 27, 09:47 MDT
Monitoring -
The fix has been deployed and verified to be working. We will monitor for the next couple of hours to ensure the fix is behaving as expected.
Mar 24, 13:12 MDT
Update -
The identified fix is going through the release process and will be going live in the near future
Mar 24, 08:47 MDT
Update -
Artifacts containing the fix for this issue are building. We will post an update when the fix will be going live.
Mar 23, 13:44 MDT
Update -
The fix for this issue has been verified and will be deployed shortly
Mar 23, 12:24 MDT
Identified -
The issue has been identified and a potential fix is being tested in lower environments.
Mar 23, 12:11 MDT
Investigating -
We are currently investigating an issue where requests to some Spark URL paths are responding with HTTP 403
Mar 23, 12:00 MDT
Completed -
The scheduled maintenance has been completed.
Mar 19, 23:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 22:00 MDT
Scheduled -
A maintenance window for Benevity Grants Crystal Reports will occur on March 19th starting at 22:00 Mountain Time.
The Benevity Grants Crystal Reports service will be unavailable during this time.
The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com or call 905-339-3852 and select option 1. (Please do not reply to this email.)
Une fenêtre de mise à jour d'environ 6 heure(s) se produira le 19 mars à 22h, heure des Rocheuses.
La fenêtre de mise à jour est obligatoire pour accomplir les mises à jour périodiques. Si vous avez des questions sur cette fenêtre de mise à jour, veuillez communiquer avec un représentant de l’équipe du soutien de la clientèle de Benevity, à l’adresse grants@benevity.com, ou composez le 905-339-3852 et sélectionnez l’option 1. (Veuillez ne pas répondre à ce courriel.)
Mar 7, 20:18 MST