Monitoring - We are pleased to inform you that the issue affecting non-ICICI Bank Card transactions has now been successfully resolved. Furthermore, updates have been made to address the problem affecting ICICI Bank cards and we are closely monitoring transactions to validate resolution.
Once we confirm that credit card transaction processing has been fully restored, we will provide an update. We appreciate your continued patience throughout this process.
May 26, 2023 - 11:47 MDT
Once we confirm that credit card transaction processing has been fully restored, we will provide an update. We appreciate your continued patience throughout this process.
May 26, 2023 - 11:47 MDT
Update - Two issues have been identified that are causing some credit card transactions to fail for donations made through Online Giving Foundation (India). The first issue affects all card transactions and is now believed to be resolved pending further verification. The second issue is isolated to ICICI Bank cards and our processing partner is still working on a resolution directly with ICICI Bank.
We are continuing to monitor the situation closely and will provide updates on our Incident Response Page as we receive more information.
Thank you for your continued patience.
May 08, 2023 - 08:33 MDT
We are continuing to monitor the situation closely and will provide updates on our Incident Response Page as we receive more information.
Thank you for your continued patience.
May 08, 2023 - 08:33 MDT
Update - Our payment processor continues to work with their vendors to investigate why certain credit card transactions are failing for donation payments made through Online Giving Foundation (India). While the root cause of the issue is still being determined, it has been identified that the majority of the failures appear to be unique to MasterCard transactions and all Visa cards issued by the ICICI BANK LIMITED bank.
Resolution of this issue is a top priority for Benevity and we will provide updates on our Incident Response Page as more information becomes available.
Thank you for your patience.
Apr 11, 2023 - 16:49 MDT
Resolution of this issue is a top priority for Benevity and we will provide updates on our Incident Response Page as more information becomes available.
Thank you for your patience.
Apr 11, 2023 - 16:49 MDT
Update - Our payment processor is continuing to investigate why certain credit card transactions are failing for donation payment attempts made through Online Giving Foundation (India). While the root cause of the issue is still being determined, improvements have been made with debit cards and some credit cards.
Resolution of this issue is a top priority for Benevity and we will continue to provide updates on our Incident Response Page .
Thank you for your patience.
Mar 31, 2023 - 14:27 MDT
Resolution of this issue is a top priority for Benevity and we will continue to provide updates on our Incident Response Page .
Thank you for your patience.
Mar 31, 2023 - 14:27 MDT
Investigating - We’ve identified an issue where certain credit card transactions are failing at a high rate for donation payment attempts being made through Online Giving Foundation (India).
Users who encounter this error will receive a declined payment message. Their credit card will not be charged, and their donation transaction will be unsuccessful.
Benevity has escalated this situation with our payment processor and we’ll post an update once resolved.
Mar 24, 2023 - 17:44 MDT
Users who encounter this error will receive a declined payment message. Their credit card will not be charged, and their donation transaction will be unsuccessful.
Benevity has escalated this situation with our payment processor and we’ll post an update once resolved.
Mar 24, 2023 - 17:44 MDT
Benevity Spark
Operational
Benevity Platform
Operational
Benevity Grants
Operational
Versaic by Benevity
Operational
Benevity Causes
Operational
Benevity Reporting
Operational
Benevity Grants Crystal Reports
Operational
Benevity Affinity Groups
Operational
Chaordix by Benevity
Operational
Alaya by Benevity
Operational
Benevity Managed File Transfer (MFT)
Operational
Benevity Grants Staging
Operational
Benevity Grants Staging
Operational
Benevity Grants Crystal Reports Staging
Operational
Benevity Grants Forms
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Benevity Grants Maintenance Window
Jun 10, 2023 18:00 - Jun 11, 2023 00:00 MDT
A maintenance window for Benevity Grants will occur on June 10th, 2023 starting at 6PM Mountain Time.
All Grants services will be unavailable during this time.
The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com or call 905-339-3852 and select option 1. (Please do not reply to this email.)
Une fenêtre de mise à jour d'environ 6 heure(s) se produira le 10 juin 2023 à 18h, heure des Rocheuses.
La fenêtre de mise à jour est obligatoire pour accomplir les mises à jour périodiques. Si vous avez des questions sur cette fenêtre de mise à jour, veuillez communiquer avec un représentant de l’équipe du soutien de la clientèle de Benevity, à l’adresse grants@benevity.com, ou composez le 905-339-3852 et sélectionnez l’option 1. (Veuillez ne pas répondre à ce courriel.)
Posted on May 23, 2023 - 08:58 MDT
All Grants services will be unavailable during this time.
The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com or call 905-339-3852 and select option 1. (Please do not reply to this email.)
Une fenêtre de mise à jour d'environ 6 heure(s) se produira le 10 juin 2023 à 18h, heure des Rocheuses.
La fenêtre de mise à jour est obligatoire pour accomplir les mises à jour périodiques. Si vous avez des questions sur cette fenêtre de mise à jour, veuillez communiquer avec un représentant de l’équipe du soutien de la clientèle de Benevity, à l’adresse grants@benevity.com, ou composez le 905-339-3852 et sélectionnez l’option 1. (Veuillez ne pas répondre à ce courriel.)
Posted on May 23, 2023 - 08:58 MDT
Benevity Scheduled Maintenance for Spark, Platform, Causes, Reporting, and MFT
Jun 10, 2023 18:00 - Jun 11, 2023 00:00 MDT
A maintenance window will be taking place June 10th, 2023 starting at 6PM Mountain Time.
All services will be unavailable while we update our products and systems during this release window.
Posted on May 23, 2023 - 08:54 MDT
All services will be unavailable while we update our products and systems during this release window.
Posted on May 23, 2023 - 08:54 MDT
Versaic by Benevity Maintenance Window
Jun 11, 2023 21:00-22:00 MDT
A maintenance window for Versaic by Benevity will occur on Sunday, June 11 starting at 9pm Mountain Time.
All Versaic services will be unavailable during this time.
This maintenance window is required to perform routine maintenance.
Posted on Jun 07, 2023 - 15:45 MDT
All Versaic services will be unavailable during this time.
This maintenance window is required to perform routine maintenance.
Posted on Jun 07, 2023 - 15:45 MDT
Benevity Grants Crystal Reports Maintenance Window
Jun 18, 2023 22:00-23:00 MDT
A maintenance window for Benevity Grants Crystal Reports will occur on June 18, 2023 starting at 22:00 Mountain Time.
The Benevity Grants Crystal Reports service will be unavailable during this time.
The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com or call 905-339-3852 and select option 1. (Please do not reply to this email.)
Une fenêtre de mise à jour d'environ 6 heure(s) se produira le Juin 18 à 22h, heure des Rocheuses.
La fenêtre de mise à jour est obligatoire pour accomplir les mises à jour périodiques. Si vous avez des questions sur cette fenêtre de mise à jour, veuillez communiquer avec un représentant de l’équipe du soutien de la clientèle de Benevity, à l’adresse grants@benevity.com, ou composez le 905-339-3852 et sélectionnez l’option 1. (Veuillez ne pas répondre à ce courriel.)
Posted on Jun 05, 2023 - 13:21 MDT
The Benevity Grants Crystal Reports service will be unavailable during this time.
The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com or call 905-339-3852 and select option 1. (Please do not reply to this email.)
Une fenêtre de mise à jour d'environ 6 heure(s) se produira le Juin 18 à 22h, heure des Rocheuses.
La fenêtre de mise à jour est obligatoire pour accomplir les mises à jour périodiques. Si vous avez des questions sur cette fenêtre de mise à jour, veuillez communiquer avec un représentant de l’équipe du soutien de la clientèle de Benevity, à l’adresse grants@benevity.com, ou composez le 905-339-3852 et sélectionnez l’option 1. (Veuillez ne pas répondre à ce courriel.)
Posted on Jun 05, 2023 - 13:21 MDT