Identified - We’ve identified a solution to successfully disburse donations to India through The UK Online Giving Foundation (UKOGF). All delayed funds will be included in this month's disbursement, which we anticipate completing by the end of April. Thank you for your patience as we continue to address and resolve the underlying issue. We will continue to monitor the disbursements to ensure they successfully reach the nonprofits.
Apr 23, 2024 - 16:27 MDT
Update - We continue to actively work with our banking partner to resolve this issue. Our banking partner has connected with the State Bank of India and we are awaiting additional information. To stay informed with the latest updates, please consider subscribing. Your ongoing patience and understanding as we navigate through this challenge are greatly appreciated.
Apr 03, 2024 - 16:40 MDT
Update - We are actively working with our banking partner to expedite the resolution of this issue. To stay informed with the latest updates, please consider subscribing. Your ongoing patience and understanding as we navigate through this challenge are greatly appreciated.
Mar 22, 2024 - 11:43 MDT
Investigating - We've identified a payment processing issue affecting certain donations made to nonprofits in India through The UK Online Giving Foundation (UKOGF). This issue has resulted in the rejection of nonprofit payments by the bank, specifically impacting the donations that were disbursed at the end of February. As a result, these funds have been returned to the UKOGF account.

We’ve escalated this issue with our banking partner for immediate investigation. We will provide an update as soon as we have more details on the resolution.

Thank you for your understanding as we work diligently to resolve this matter.

Mar 14, 2024 - 15:43 MDT
Benevity Spark Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Forms Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Crystal Reports Operational
90 days ago
100.0 % uptime
Today
Benevity Platform Operational
90 days ago
100.0 % uptime
Today
Benevity Global Disbursements Operational
90 days ago
100.0 % uptime
Today
Benevity Causes and Nonprofits Portal Operational
90 days ago
99.89 % uptime
Today
Benevity Reporting Operational
90 days ago
100.0 % uptime
Today
Benevity Affinity Groups Operational
90 days ago
100.0 % uptime
Today
Chaordix by Benevity Operational
90 days ago
100.0 % uptime
Today
Alaya by Benevity Operational
90 days ago
100.0 % uptime
Today
Benevity Managed File Transfer (MFT) Operational
90 days ago
100.0 % uptime
Today
Versaic by Benevity Operational
90 days ago
100.0 % uptime
Today
Versaic Public Storage (CDN) ? Operational
90 days ago
100.0 % uptime
Today
Versaic Production Application ? Operational
90 days ago
100.0 % uptime
Today
Versaic Sandbox Application ? Operational
90 days ago
100.0 % uptime
Today
Benevity Staging ? Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Staging Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Crystal Reports Staging Operational
90 days ago
100.0 % uptime
Today
Benevity Spark Staging ? Operational
90 days ago
100.0 % uptime
Today
Benevity Platform Staging ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
A maintenance window for Benevity Grants Crystal Reports will occur on 05/19 starting at 22:00 Mountain Time.

The Benevity Grants Crystal Reports service will be unavailable during this time.

The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com or call 905-339-3852 and select option 1. (Please do not reply to this email.)

Une fenêtre de mise à jour d'environ 6 heure(s) se produira le 05/19 à 22h, heure des Rocheuses.

La fenêtre de mise à jour est obligatoire pour accomplir les mises à jour périodiques. Si vous avez des questions sur cette fenêtre de mise à jour, veuillez communiquer avec un représentant de l’équipe du soutien de la clientèle de Benevity, à l’adresse grants@benevity.com, ou composez le 905-339-3852 et sélectionnez l’option 1. (Veuillez ne pas répondre à ce courriel.)

Posted on May 01, 2024 - 05:54 MDT
A maintenance window will be taking place June 7 starting at 14:00 Mountain Time.

All Benevity client staging services will be unavailable while we update our products and systems during this release window.

Only benevity-staging.org and benevitygrants-staging.com sites will be unavailable. Production services will not be impacted by this maintenance.

Posted on May 06, 2024 - 14:59 MDT
Benevity Grants Maintenance Window Jun 8, 2024 18:00 - Jun 9, 2024 00:00 MDT
A maintenance window for Benevity Grants will occur on June 8 starting at 6pm Mountain Time.

All Grants services will be unavailable during this time.

The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com (Please do not reply to this email).

Une fenêtre de mise à jour d'environ 6 heure(s) se produira le 8 juin à 18h, heure des Rocheuses.

La fenêtre de mise à jour est obligatoire pour accomplir les mises à jour périodiques. Si vous avez des questions sur cette fenêtre de mise à jour, veuillez communiquer avec un représentant de l’équipe du soutien de la clientèle de Benevity, à l’adresse grants@benevity.com (Veuillez ne pas répondre à ce courriel).

Posted on May 16, 2024 - 08:08 MDT
A maintenance window will be taking place June 8 starting at 6pm Mountain Time.

All services will be unavailable while we update our products and systems during this release window.

Posted on May 06, 2024 - 14:37 MDT
Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024
Resolved - This incident has been resolved.
May 14, 17:19 MDT
Update - Spark payroll period commits are confirmed to be working as expected. We continue to hold in monitoring status.
May 13, 13:13 MDT
Update - We have observed and confirmed successful Payroll period commits in Spark.
We will hold at a monitoring state to confirm the fix with plans to move to resolved early next week.

May 10, 17:38 MDT
Monitoring - A fix has been deployed and we are now monitoring.
May 10, 17:18 MDT
Update - The fix is being implemented and validated. Next update in 30 minutes.
May 10, 16:56 MDT
Identified - The issue has been identified and a fix is being implemented. Next update in 60 minutes.
May 10, 14:55 MDT
Investigating - We are currently investigating an issue preventing Benevity from committing payroll for client donations. We are working to rectify this issue as quickly as possible. Thank you for your patience.
May 10, 14:44 MDT
Completed - The scheduled maintenance has been completed.
May 14, 00:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 10:30 MDT
Scheduled - Due to some interruptions over the weekend, we are extending a maintenance window till the end of the day today. Some of the data in Beneverity Reporting will not be up to date until then.
May 13, 09:36 MDT
May 13, 2024
Resolved - This incident has been resolved.
May 13, 10:01 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 11:09 MDT
Identified - Some users are encountering an infinite loop while entering their password during Two-Factor Authentication (TFA) setup. This is also related to where the report download dropdown menu appears empty.
May 8, 09:42 MDT
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
Resolved - Further monitoring has confirmed the issue is resolved and all applications are operating as required. Global Giving project data has been updated in the nonprofit database.
May 10, 14:38 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 15:15 MDT
Update - We are continuing to work on a fix for this issue.
May 9, 14:50 MDT
Identified - The issue has been identified and a fix is being implemented.
May 9, 13:47 MDT
Update - We are continuing to investigate this issue.
May 9, 13:35 MDT
Investigating - We are currently investigating an issue with a connection to Global Giving where projects are not sync’ing to the nonprofit database. As of Mar. 10, 2024, clients will be unable to see newly created projects. We are working to rectify this issue quickly. Thank you for your patience.
May 9, 12:37 MDT
May 9, 2024
May 8, 2024
May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.