Monitoring - A fix has been applied and we see the data in the dashboards. We will be monitoring if any of the data is still missing and will take the next action if needed.
May 12, 09:29 MDT
Update - We are continuing to work on a fix for this issue.
May 12, 09:28 MDT
Identified - The issue has been identified and we are testing the fix now. The new update will be posted tomorrow after we validate the test results.
May 11, 16:45 MDT
Investigating - We are experiencing an issue in populating the dashboards in Spark Admin.
The team is investigating the root cause and once it is identified the team will work on fixing this issue.
We will keep you posted about the progress.
Our apologies for any inconvenience it may cause.

May 11, 12:58 MDT
Monitoring - Ukrainian causes are now available for donations following additional review of sanctions, regulations and risks related to the situation in Ukraine and consultations with our financial partners to ensure we can safely send donations to Ukraine. We’ve updated the banner on applicable Spark sites to reflect this new development, and will update the banner with additional languages shortly.
Mar 2, 16:59 MST
Update - Ukrainian nonprofits have been temporarily deactivated in the Benevity Causes Portal, due to the suspension of Ukraine’s currency markets. Donations in progress will be reversed back into users’ accounts so they can redirect funds to organizations that are able to accept donations. We’ve added a banner to your spark site that explains how your employees can still support the people of Ukraine through your program. We plan to update the banner with additional languages as time progresses. If you’d like to edit or remove your banner, please contact help@benevity.com
Feb 28, 15:26 MST
Update - The situation in Ukraine escalated quickly, and millions of people are facing a terrible humanitarian crisis. Thousands of Ukrainians have fled their homes with very little, and people are looking for a way to help by donating funds.
The Ukrainian government has suspended its currency, making it impossible for us to confidently disburse donations to nonprofits based in the area. As a result, Benevity has made the difficult decision to temporarily deactivate the ability to donate to Ukrainian organizations on our platform.
For the donations that were in progress, we are in the process of putting the funds back into the accounts of those who have donated so they can help by redirecting these funds to organizations based in other countries that are able to accept donations and have support on the ground in Ukraine or are supporting people from outside of the country with refugee resettlement.

Feb 27, 11:05 MST
Identified - Due to recent events in Ukraine, the landscape is evolving quickly and frequently. Sanctions and regulations are being imposed and in order to maintain confident and certainty with donations, we have temporarily deactivated all causes that have increased regulatory and sanction scrutiny. We are also in the process of reversing all donations that cannot be completed due to the change in landscape.
Feb 26, 07:43 MST
Investigating - Due to the recent events in Ukraine, the Ukrainian Central Bank has suspended disbursements to Ukraine. We are investigating into the situation for next steps and actions. Communications to the affected stakeholders will be sent as we have clarity and guidance.
Feb 24, 17:50 MST
Update - Many countries have imposed sanctions against Russia and Belarus, and as a result, Russian or Belarusian nonprofit organizations have been temporarily deactivated from the Benevity Causes Portal. We are in the process of putting funds back into the accounts of those who have donated so they can redirect funds to other organizations that are able to accept donations.
Feb 28, 15:26 MST
Update - The situation in Ukraine has escalated quickly, and millions of Ukrainians are facing a terrible humanitarian crisis.
Due to this, many countries have imposed sanctions against Russia and Belarus. To comply with these sanctions, donations cannot be made to Russian or Belarusian nonprofit organizations, and Benevity has deactivated these organizations on our platform, meaning they are not available to donate to at this time.
We are in the process of putting funds back into the accounts of those who have donated so they can help by redirecting these funds to other organizations based in other countries that are able to accept donations.

Feb 27, 11:05 MST
Identified - Due to the recent sanctions on Russia/Belarus, we have taken measures to avoid any undue risk to our clients and users. We have deactivated all sanctioned causes from our portfolio of causes as well as reversing all in-flight transactions that were made.
Feb 26, 07:44 MST
Investigating - Due to the recent sanctions on Russia/Belarus, we are investigating into the pending transactions and taking the appropriate steps and measures.
Feb 24, 17:49 MST
Benevity Spark Operational
90 days ago
99.96 % uptime
Today
Benevity Platform Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Operational
90 days ago
100.0 % uptime
Today
Benevity Grants V4 Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Core Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Legacy Operational
90 days ago
100.0 % uptime
Today
Versaic by Benevity Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Crystal Reports Operational
90 days ago
100.0 % uptime
Today
Grants Forms Operational
90 days ago
100.0 % uptime
Today
Benevity Causes Operational
90 days ago
100.0 % uptime
Today
Benevity Reporting Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Staging Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Staging (V4) Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Staging (Core) Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Staging (Legacy) Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Crystal Reports Staging Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 20, 2022

No incidents reported today.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022
Completed - The scheduled maintenance has been completed.
May 15, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 21:00 MDT
Scheduled - A maintenance window for Versaic by Benevity will occur on Sunday, May 15 starting at 9pm Mountain Time.

All Versaic services will be unavailable during this time.

This maintenance window is required to perform routine maintenance.

May 13, 16:29 MDT
May 14, 2022
Completed - The scheduled maintenance has been completed.
May 14, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 20:00 MDT
Scheduled - A maintenance window for Versaic by Benevity file services will occur on Saturday, May 14 starting at 8pm Mountain Time.

This maintenance will not be impactful and we expect all services to remain online.

This notice is simply informational.

May 6, 15:52 MDT
May 13, 2022

No incidents reported.

May 12, 2022

Unresolved incident: Spark Admin Giving and Volunteering dashboards are not populating.

May 11, 2022
May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022
Completed - The scheduled maintenance has been completed.
May 8, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 21:00 MDT
Scheduled - A maintenance window for Versaic by Benevity will occur on Sunday, May 8th starting at 9pm Mountain Time.

All Versaic services will be unavailable during this time.

This maintenance window is required to perform routine maintenance.

May 6, 13:58 MDT
Completed - The scheduled maintenance has been completed.
May 8, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 18:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 26, 08:22 MDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 26, 08:21 MDT
Scheduled - A maintenance window will be taking place May 7th starting at 6pm Mountain Time.

All services will be unavailable while we update our products and systems during this release window.

Apr 26, 08:20 MDT
Completed - The scheduled maintenance has been completed.
May 8, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 18:01 MDT
Scheduled - A maintenance window for Benevity Grants will occur on May 7th starting at 6pm Mountain Time.

All Grants services will be unavailable during this time.

The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com or call 905-339-3852 and select option 1. (Please do not reply to this email.)

Une fenêtre de mise à jour d'environ 6 heure(s) se produira le 7 mai à 18h, heure des Rocheuses.

La fenêtre de mise à jour est obligatoire pour accomplir les mises à jour périodiques. Si vous avez des questions sur cette fenêtre de mise à jour, veuillez communiquer avec un représentant de l’équipe du soutien de la clientèle de Benevity, à l’adresse grants@benevity.com, ou composez le 905-339-3852 et sélectionnez l’option 1. (Veuillez ne pas répondre à ce courriel.)

Apr 26, 08:26 MDT
May 7, 2022
May 6, 2022

No incidents reported.