Update - We continue to actively work with our banking partner to resolve this issue. Our banking partner has connected with the State Bank of India and we are awaiting additional information. To stay informed with the latest updates, please consider subscribing. Your ongoing patience and understanding as we navigate through this challenge are greatly appreciated.
Apr 03, 2024 - 16:40 MDT
Update - We are actively working with our banking partner to expedite the resolution of this issue. To stay informed with the latest updates, please consider subscribing. Your ongoing patience and understanding as we navigate through this challenge are greatly appreciated.
Mar 22, 2024 - 11:43 MDT
Investigating - We've identified a payment processing issue affecting certain donations made to nonprofits in India through The UK Online Giving Foundation (UKOGF). This issue has resulted in the rejection of nonprofit payments by the bank, specifically impacting the donations that were disbursed at the end of February. As a result, these funds have been returned to the UKOGF account.

We’ve escalated this issue with our banking partner for immediate investigation. We will provide an update as soon as we have more details on the resolution.

Thank you for your understanding as we work diligently to resolve this matter.

Mar 14, 2024 - 15:43 MDT
Benevity Spark Operational
90 days ago
99.98 % uptime
Today
Benevity Grants Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Forms Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Crystal Reports Operational
90 days ago
100.0 % uptime
Today
Benevity Platform Operational
90 days ago
99.98 % uptime
Today
Benevity Global Disbursements Operational
90 days ago
100.0 % uptime
Today
Benevity Causes and Nonprofits Portal Operational
90 days ago
99.96 % uptime
Today
Benevity Reporting Operational
90 days ago
100.0 % uptime
Today
Benevity Affinity Groups Operational
90 days ago
100.0 % uptime
Today
Chaordix by Benevity Operational
90 days ago
100.0 % uptime
Today
Alaya by Benevity Operational
90 days ago
100.0 % uptime
Today
Benevity Managed File Transfer (MFT) Operational
90 days ago
100.0 % uptime
Today
Versaic by Benevity Operational
90 days ago
100.0 % uptime
Today
Versaic Public Storage (CDN) ? Operational
90 days ago
100.0 % uptime
Today
Versaic Production Application ? Operational
90 days ago
100.0 % uptime
Today
Versaic Sandbox Application ? Operational
90 days ago
100.0 % uptime
Today
Benevity Staging ? Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Staging Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Crystal Reports Staging Operational
90 days ago
100.0 % uptime
Today
Benevity Spark Staging ? Operational
90 days ago
100.0 % uptime
Today
Benevity Platform Staging ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
A maintenance window for Benevity Grants Crystal Reports will occur on 04/21 starting at 22:00 Mountain Time.

The Benevity Grants Crystal Reports service will be unavailable during this time.

The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com or call 905-339-3852 and select option 1. (Please do not reply to this email.)

Une fenêtre de mise à jour d'environ 6 heure(s) se produira le 04/21 à 22h, heure des Rocheuses.

La fenêtre de mise à jour est obligatoire pour accomplir les mises à jour périodiques. Si vous avez des questions sur cette fenêtre de mise à jour, veuillez communiquer avec un représentant de l’équipe du soutien de la clientèle de Benevity, à l’adresse grants@benevity.com, ou composez le 905-339-3852 et sélectionnez l’option 1. (Veuillez ne pas répondre à ce courriel.)

Posted on Apr 01, 2024 - 10:01 MDT
A maintenance window will be taking place April 26th starting at 15:00 Mountain Time.

All Benevity client staging services will be unavailable while we update our products and systems during this release window.

Only benevity-staging.org and benevitygrants-staging.com sites will be unavailable. Production services will not be impacted by this maintenance.

Posted on Apr 03, 2024 - 18:29 MDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 08, 2024 - 16:22 MDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 03, 2024 - 16:22 MDT
Scheduled - A maintenance window will be taking place April 27th starting at 6pm Mountain Time.

All services will be unavailable while we update our products and systems during this release window.

Apr 03, 2024 - 15:44 MDT
Benevity Grants Maintenance Window Apr 27, 2024 18:00 - Apr 28, 2024 00:00 MDT
A maintenance window for Benevity Grants will occur on April 27th starting at 6pm Mountain Time.

All Grants services will be unavailable during this time.

The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com or call 905-339-3852 and select option 1. (Please do not reply to this email.)

Une fenêtre de mise à jour d'environ 6 heure(s) se produira le 27 avril à 18h, heure des Rocheuses.

La fenêtre de mise à jour est obligatoire pour accomplir les mises à jour périodiques. Si vous avez des questions sur cette fenêtre de mise à jour, veuillez communiquer avec un représentant de l’équipe du soutien de la clientèle de Benevity, à l’adresse grants@benevity.com, ou composez le 905-339-3852 et sélectionnez l’option 1. (Veuillez ne pas répondre à ce courriel.)

Posted on Apr 03, 2024 - 15:47 MDT
Past Incidents
Apr 21, 2024

No incidents reported today.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024
Resolved - This incident has been resolved. All systems are fully operational and no further occurrences have been detected.
Apr 17, 16:04 MDT
Monitoring - The issue has been identified and we have applied a temporary fix to reduce the impact. Teams are working on a permanent solution.
Apr 17, 10:34 MDT
Apr 16, 2024
Postmortem - Read details
Apr 19, 16:13 MDT
Resolved - This incident has been resolved.
Apr 16, 10:33 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 10:27 MDT
Identified - The issue has been identified and a fix is being implemented.
Apr 16, 10:06 MDT
Investigating - We are investigating an issue with some Spark users unable to donate
Apr 16, 10:03 MDT
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Resolved - This incident has been resolved.
Apr 11, 09:14 MDT
Monitoring - We've identified and fixed an issue that caused "Unable to deliver the code" errors for some users during the TFA setup process.
We are currently monitoring the impacted users to ensure a smooth resolution.

Apr 9, 22:29 MDT
Resolved - This incident has been resolved.
Apr 11, 09:14 MDT
Monitoring - The issue has been addressed. We are currently monitoring the impacted users to ensure a smooth resolution.
Apr 10, 11:33 MDT
Investigating - Some cause users are encountering an 'error: unknown error sending a request' message when accepting Terms of Use. The team is working on a fix.
Apr 10, 10:08 MDT
Apr 10, 2024
Apr 9, 2024
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.