Identified - We have identified an intermittent issue where Spark users with recurring PayPal donations may not be displayed in their Spark donation history. We are working with PayPal to address the issue.
Oct 04, 2023 - 17:15 MDT
Benevity Spark Degraded Performance
90 days ago
99.99 % uptime
Today
Benevity Grants Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Forms Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Crystal Reports Operational
90 days ago
100.0 % uptime
Today
Benevity Platform Operational
90 days ago
100.0 % uptime
Today
Benevity Causes Operational
90 days ago
100.0 % uptime
Today
Benevity Reporting Operational
90 days ago
100.0 % uptime
Today
Benevity Affinity Groups Operational
90 days ago
100.0 % uptime
Today
Chaordix by Benevity Operational
90 days ago
100.0 % uptime
Today
Alaya by Benevity Operational
90 days ago
100.0 % uptime
Today
Benevity Managed File Transfer (MFT) Operational
90 days ago
100.0 % uptime
Today
Versaic by Benevity Operational
90 days ago
99.67 % uptime
Today
Versaic Public Storage (CDN)
Operational
90 days ago
99.12 % uptime
Today
Versaic Production Application
Operational
90 days ago
99.96 % uptime
Today
Versaic Sandbox Application
Operational
90 days ago
99.9 % uptime
Today
Benevity Staging
Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Staging Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Crystal Reports Staging Operational
90 days ago
100.0 % uptime
Today
Benevity Spark Staging
Operational
90 days ago
100.0 % uptime
Today
Benevity Platform Staging
Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Benevity Grants Crystal Reports Maintenance Window Oct 22, 2023 23:00 - Oct 23, 2023 00:00 MDT
A maintenance window for Benevity Grants Crystal Reports will occur on October 22 starting at 23:00 Mountain Time.

The Benevity Grants Crystal Reports service will be unavailable during this time.

The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com or call 905-339-3852 and select option 1. (Please do not reply to this email.)

Une fenêtre de mise à jour d'environ 6 heure(s) se produira le Octobre 22 à 23h, heure des Rocheuses.

La fenêtre de mise à jour est obligatoire pour accomplir les mises à jour périodiques. Si vous avez des questions sur cette fenêtre de mise à jour, veuillez communiquer avec un représentant de l’équipe du soutien de la clientèle de Benevity, à l’adresse grants@benevity.com, ou composez le 905-339-3852 et sélectionnez l’option 1. (Veuillez ne pas répondre à ce courriel.)

Posted on Oct 02, 2023 - 15:03 MDT
Past Incidents
Oct 4, 2023

Unresolved incident: Spark users are experiencing intermittent PayPal Subscription issues.

Oct 3, 2023

No incidents reported.

Oct 2, 2023

No incidents reported.

Oct 1, 2023
Completed - The scheduled maintenance has been completed.
Oct 1, 23:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 21:00 MDT
Scheduled - A maintenance window for Versaic by Benevity will occur on Sunday, October 1st starting at 9pm Mountain Time.

All Versaic services will be unavailable during this time.

This maintenance window is required to perform routine maintenance.

Sep 26, 14:38 MDT
Completed - The scheduled maintenance has been completed.
Oct 1, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 18:00 MDT
Scheduled - A maintenance window for Benevity Grants will occur on Sept 30 starting at 6pm Mountain Time.

All Grants services will be unavailable during this time.

The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com or call 905-339-3852 and select option 1. (Please do not reply to this email.)

Une fenêtre de mise à jour d'environ 6 heure(s) se produira le 30 Sept à 18h, heure des Rocheuses.

La fenêtre de mise à jour est obligatoire pour accomplir les mises à jour périodiques. Si vous avez des questions sur cette fenêtre de mise à jour, veuillez communiquer avec un représentant de l’équipe du soutien de la clientèle de Benevity, à l’adresse grants@benevity.com, ou composez le 905-339-3852 et sélectionnez l’option 1. (Veuillez ne pas répondre à ce courriel.)

Sep 18, 15:32 MDT
Completed - The scheduled maintenance has been completed.
Oct 1, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 18:00 MDT
Scheduled - A maintenance window will be taking place September 30 starting at 6pm Mountain Time.

All services will be unavailable while we update our products and systems during this release window.

Sep 18, 15:28 MDT
Sep 30, 2023
Sep 29, 2023

No incidents reported.

Sep 28, 2023
Completed - The scheduled maintenance has been completed.
Sep 28, 21:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 15:00 MDT
Scheduled - A maintenance window will be taking place September 28 starting at 15:00 Mountain Time.

All Benevity client staging services will be unavailable while we update our products and systems during this release window.

Only benevity-staging.org and benevitygrants-staging.com sites will be unavailable. Production services will not be impacted by this maintenance.

Sep 22, 12:26 MDT
Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023
Completed - The scheduled maintenance has been completed.
Sep 24, 23:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 21:00 MDT
Scheduled - A maintenance window for Versaic by Benevity will occur on Sunday, September 24th starting at 9pm Mountain Time.

All Versaic services will be unavailable during this time.

This maintenance window is required to perform routine maintenance.

Sep 20, 11:50 MDT
Sep 23, 2023

No incidents reported.

Sep 22, 2023
Completed - The scheduled maintenance has been completed.
Sep 22, 20:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 15:00 MDT
Scheduled - Alaya by Benevity will perform an overnight migration between public cloud providers beginning at 23:00, Sept 22, 2023 (Central European Standard Time). During this scheduled maintenance, users may experience intermittent service or login disruptions.
Sep 20, 11:31 MDT
Sep 21, 2023
Resolved - This incident has been resolved.
Sep 21, 17:22 MDT
Monitoring - The fix has been implemented and we are monitoring the results.
Sep 21, 15:44 MDT
Identified - We have identified an issue with some Spark sites not loading the dashboard correctly. We are in the process of remediating.
Sep 21, 15:35 MDT
Sep 20, 2023

No incidents reported.