Grants Essential - Email Manager is failing in production

Incident Report for Benevity

Resolved

The issue affecting Email Manager in Grants has been resolved. A recent update caused an error when opening emails in Email Manager, and a fix has been deployed. Email Manager is working as expected. We apologize for any disruption this caused.

Posted Nov 05, 2026 - 14:07 MST

Update

We are continuing to work on a fix for this issue.

Posted Nov 05, 2026 - 12:01 MST

Identified

We have identified an issue affecting Email Manager (Manage email) in Benevity Grants Essential. Administrators may be unable to open or view email details on grant requests.

We are working on a fix. Other Grants Essential features, including login and request processing, are not known to be impacted at this time.

Posted Nov 05, 2026 - 12:00 MST

This incident affected: Grants (Grants Essential (formerly Benevity Grants)).