Authentication errors for some API Clients
Monitoring - Between roughly 07:45 and 09:00 MT a Cloudflare outage affected Auth0, which caused some API clients to receive 4xx errors during authentication, and were therefore unable to authenticate and use the APIs. All systems are now working correctly, and we will continue to monitor.
Nov 18, 2025 - 11:15 MST
Canada Post Service Disruption
Update - As of October 11, 2025, Canada Post has transitioned to a nationwide rotating strike. Mail pickup and delivery have resumed but delays are expected during this period. We continue to encourage nonprofits to switch to EFT to help minimize disbursement delays. Benevity will monitor the situation closely and provide further updates as needed. For more information, please reach out to your Benevity Client Success Manager.
Oct 14, 2025 - 22:53 MDT
Identified - As of September 25, 2025, Canada Post announced a service disruption affecting mail, including checks mailed from Canada to Canadian non-profits. To minimize disbursement delays, impacted nonprofits are encouraged to switch to EFT. We recognize the importance of timely funding, especially during Giving Season. We will continue to monitor the situation and provide updates until Canada Post mail service resumes. For more information, please reach out to your Benevity Client Success Manager.
Oct 02, 2025 - 16:38 MDT
Uptime over the past 90 days. View historical uptime.
Donate and Volunteer (formerly Benevity Spark) Operational
90 days ago
99.61 % uptime
Today
Grants Operational
90 days ago
100.0 % uptime
Today
Grants Essential (formerly Benevity Grants) Operational
90 days ago
100.0 % uptime
Today
Grants Advanced (formerly Versaic) ? Operational
90 days ago
100.0 % uptime
Today
Benevity Platform Operational
90 days ago
100.0 % uptime
Today
Benevity Global Disbursements Operational
90 days ago
100.0 % uptime
Today
Benevity Causes and Nonprofits Portal Operational
90 days ago
100.0 % uptime
Today
Benevity Reporting Operational
90 days ago
100.0 % uptime
Today
Employee Groups (formerly Benevity Affinity Groups) Operational
90 days ago
100.0 % uptime
Today
Chaordix by Benevity Operational
90 days ago
100.0 % uptime
Today
Alaya by Benevity Operational
90 days ago
100.0 % uptime
Today
Benevity Managed File Transfer (MFT) Operational
90 days ago
100.0 % uptime
Today
Benevity Staging / Sandbox ? Operational
90 days ago
100.0 % uptime
Today
Donate and Volunteer (formerly Benevity Spark) ? Operational
90 days ago
100.0 % uptime
Today
Community Investment - Essential (formerly Benevity Grants) Operational
90 days ago
100.0 % uptime
Today
Community Investment - Enterprise (formerly Versaic by Benevity) ? Operational
90 days ago
100.0 % uptime
Today
Benevity Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Benevity Scheduled Maintenance for Staging / Sandbox Environments Dec 12, 2025 14:00-20:00 MST

A maintenance window will be taking place December 12, 2025, starting at 14:00 Mountain Time.

All Benevity client staging / sandbox services will be unavailable while we update our products and systems during this release window.

Production services will not be impacted by this maintenance.
Posted on Nov 13, 2025 - 09:56 MST

Benevity Scheduled Maintenance for Donate and Volunteering, Community Investment, Platform and Causes Dec 13, 2025 09:51-15:51 MST

A maintenance window will be taking place December 13, 2025 starting at 6pm Mountain Time.

All services will be unavailable while we update our products and systems during this release window.
Posted on Nov 13, 2025 - 09:53 MST
Nov 18, 2025
Payment processor outage
Resolved - This incident is now resolved.
Nov 18, 16:28 MST
Update - All credit card functionality has now been restored. We will continue to monitor the situation to ensure performance remains high.
Nov 18, 16:19 MST
Update - To improve payment reliability while we work through ongoing processing issues, we’ve temporarily disabled Apple Pay and saved credit card functionality.
Users attempting to make a payment, will need to manually re-enter their credit card details at checkout.
We’re closely monitoring the situation and will restore these features as soon as we can ensure system stability.
Nov 18, 09:13 MST
Update - Our upstream payment provider has started to recover, and we are actively seeing signs of recovery within our own systems.
However, we will continue to monitor all transaction flows closely until we can ensure that everything is fully back online and stable.
Nov 18, 08:02 MST
Update - We have identified errors regarding credit card transactions, caused by an outage by one of your upstream partners.
We are actively working on technical migrations to re-route payment traffic and restore service to impacted user, while continuing to monitor the external outage.
Nov 18, 06:58 MST
Monitoring - We are currently investigating an issue affecting credit card transactions. Some customers may experience errors when attempting to donate or set up recurring donations.

We have identified the issue originating with one of our upstream payment processing partners. Our team is actively monitoring the situation and working on a resolution to restore full service as quickly as possible.
Nov 18, 06:34 MST
Nov 17, 2025
Benevity Scheduled Maintenance for the Managed File Transfer (MFT) service
Completed - The scheduled maintenance has been completed.
Nov 17, 23:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 22:00 MST
Scheduled - A maintenance window will be taking place November 17 starting at 22:00 Mountain Time.

The Benevity Managed File Transfer (MFT) service will be unavailable during the maintenance window.
Nov 7, 14:48 MST
Nov 16, 2025
Grants Essential Maintenance Window
Completed - The scheduled maintenance has been completed.
Nov 16, 23:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:00 MST
Update - We will be undergoing scheduled maintenance during this time.
Nov 10, 08:55 MST
Scheduled - A maintenance window for Grants Essential (formerly Benevity Grants) will occur on November 16 starting at 22:00 Mountain Time. The reporting functionality (Crystal Reports) for the service will be unavailable during this time.

The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com (Please do not reply to this email).
Nov 7, 14:45 MST
Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

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