Postmortem -
Read details
Aug 6, 20:28 MDT
Resolved -
This incident has been resolved.
Jul 30, 14:39 MDT
Monitoring -
We believe that we have remediated the outage and Versaic services are working as expected.
Jul 29, 16:19 MDT
Update -
We are continuing to work through remediation of issues related to the outage this weekend. We are seeing occasional issues preventing users from creating new payments.
Jul 29, 15:06 MDT
Update -
We are continuing to work through remediation of issues related to the outage this weekend.
Jul 29, 13:54 MDT
Identified -
We have identified further issues related to the outage from this weekend. We are working through remediation of those.
- We have addressed an issue related to failing payments in the Versaic application
- We are seeing issues with a subset of scheduled report functionality, a resolution for this is pending
Jul 29, 12:28 MDT
Monitoring -
We have restored user access to Versaic. Users may see some less than optimal performance when using Versaic as recovery processes continue in the background. We expect that to continue through the remainder of the weekend. We are seeing issues with a subset of scheduled report functionality which will persist through Monday.
Jul 28, 06:56 MDT
Update -
We have restored user access to Versaic. We are still seeing issues with CDN and some scheduled report functionality. Users may see some less than optimal performance when using Versaic as recovery processes continue in the background.
Jul 28, 06:46 MDT
Update -
We are continuing to remediate the issue.
Jul 28, 04:46 MDT
Update -
We are continuing to remediate the issue.
Jul 28, 04:15 MDT
Update -
We are continuing to remediate the issue.
Jul 28, 03:43 MDT
Update -
We are continuing to remediate the issue.
Jul 28, 03:09 MDT
Update -
We are continuing to remediate the issue.
Jul 28, 02:38 MDT
Update -
We are continuing to remediate the issue.
Jul 28, 02:08 MDT
Identified -
We believe that we have identified the source of the issue, and are implementing a fix.
Jul 28, 01:25 MDT
Update -
We are continuing to investigate this issue.
Jul 28, 00:52 MDT
Investigating -
We are currently investigating an issue preventing users from accessing the Versaic service.
Jul 28, 00:13 MDT