Identified - The issue has been identified and a fix is being implemented.
Feb 12, 2026 - 11:13 MST
Update - Action Required: If any proposals were submitted using the Direct Page Navigation feature and appear to have missing information, please release those proposals for editing so submitters can re-enter their responses.
Feb 09, 2026 - 15:17 MST
Investigating - We identified an issue affecting the Direct Page Navigation feature, which allows users to navigate between form pages by clicking page names at the top of the screen.
While we work on a fix, we have temporarily disabled the Direct Page Navigation feature. Users can continue to navigate forms using the "Next" and "Previous" buttons without any issues.
We apologize for any inconvenience and appreciate your patience.
Feb 09, 2026 - 14:58 MST
Donate and Volunteer (formerly Benevity Spark)
Operational
Resolved -
Our cloud provider's services have fully recovered, and our sites are fully operational. Thank you for your patience and understanding.
Feb 10, 15:50 MST
Update -
Our cloud provider's services are recovering, and site stability is restoring. Users may still see intermittent issues until a full recovery is achieved by the provider - we will continue to monitor until full resolution is achieved.
Feb 10, 15:04 MST
Identified -
Our cloud provider is experiencing an Incident, impacting all of our client sites intermittently. We are awaiting further updates from our provider, and are monitoring closely.
Feb 10, 14:34 MST
Investigating -
We are experiencing intermittent outages across all sites. This is being investigated with urgency, and we will update the status page when more information is available.
Feb 10, 14:22 MST
Completed -
The scheduled maintenance has been completed.
Feb 4, 20:30 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 20:00 MST
Scheduled -
We will be performing a brief restart of the MFT services to ensure system configurations are correctly synchronized following recent maintenance.
User Impact: * Availability: All file transfer services (SFTP, FTPS, HTTPS) will be temporarily unavailable.
Active Sessions: Any transfers currently in progress may be disconnected and will need to be restarted once the service is back online.
Goal: To verify and apply administrative setting updates required for optimal system performance.
Feb 4, 16:29 MST
Resolved -
The issue affecting forms not populating computed values properly has been fully resolved, and our team has taken all necessary steps to prevent this from happening again in the future. We apologize for any inconvenience this may have caused.
Feb 3, 08:36 MST
Monitoring -
The issue affecting forms not populating computed values properly has been resolved, and we are monitoring the issue to ensure quality and stability. If you continue to experience issues, please submit a support request. Thank you for your understanding.
Feb 2, 15:02 MST
Identified -
On February 2nd we’ve identified that forms were not populating computed smart expressions values. Our team is actively implementing a solution to restore full functionality. We appreciate your patience while we work on this. More updates will follow as they become available.
Feb 2, 10:55 MST
Resolved -
During a routine administrative cleanup of inactive user accounts on the managed file transfer system, an unintended cascading deletion occurred that impacted some payroll files for some clients.
Feb 1, 16:22 MST