Canada Post Service Disruption
Update - As of October 11, 2025, Canada Post has transitioned to a nationwide rotating strike. Mail pickup and delivery have resumed but delays are expected during this period. We continue to encourage nonprofits to switch to EFT to help minimize disbursement delays. Benevity will monitor the situation closely and provide further updates as needed. For more information, please reach out to your Benevity Client Success Manager.
Oct 14, 2025 - 22:53 MDT
Identified - As of September 25, 2025, Canada Post announced a service disruption affecting mail, including checks mailed from Canada to Canadian non-profits. To minimize disbursement delays, impacted nonprofits are encouraged to switch to EFT. We recognize the importance of timely funding, especially during Giving Season. We will continue to monitor the situation and provide updates until Canada Post mail service resumes. For more information, please reach out to your Benevity Client Success Manager.
Oct 02, 2025 - 16:38 MDT
Uptime over the past 90 days. View historical uptime.
Donate and Volunteer (formerly Benevity Spark) Operational
90 days ago
99.63 % uptime
Today
Community Investment Operational
90 days ago
100.0 % uptime
Today
Essential (formerly Benevity Grants) Operational
90 days ago
100.0 % uptime
Today
Enterprise (formerly Versaic by Benevity) ? Operational
90 days ago
100.0 % uptime
Today
Benevity Platform Operational
90 days ago
100.0 % uptime
Today
Benevity Global Disbursements Operational
90 days ago
100.0 % uptime
Today
Benevity Causes and Nonprofits Portal Operational
90 days ago
100.0 % uptime
Today
Benevity Reporting Operational
90 days ago
100.0 % uptime
Today
Employee Groups (formerly Benevity Affinity Groups) Operational
90 days ago
100.0 % uptime
Today
Chaordix by Benevity Operational
90 days ago
100.0 % uptime
Today
Alaya by Benevity Operational
90 days ago
100.0 % uptime
Today
Benevity Managed File Transfer (MFT) Operational
90 days ago
100.0 % uptime
Today
Benevity Staging / Sandbox ? Operational
90 days ago
100.0 % uptime
Today
Donate and Volunteer (formerly Benevity Spark) ? Operational
90 days ago
100.0 % uptime
Today
Community Investment - Essential (formerly Benevity Grants) Operational
90 days ago
100.0 % uptime
Today
Community Investment - Enterprise (formerly Versaic by Benevity) ? Operational
90 days ago
100.0 % uptime
Today
Benevity Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Benevity Scheduled Maintenance for Staging / Sandbox Environments Oct 31, 2025 14:00-20:00 MDT

A maintenance window will be taking place October 31st starting at 14:00 Mountain Time.

All Benevity client staging / sandbox services will be unavailable while we update our products and systems during this release window.

Production services will not be impacted by this maintenance.
Posted on Oct 03, 2025 - 14:55 MDT

Benevity Scheduled Maintenance for Donate and Volunteering, Community Investment, Platform and Causes Nov 1, 2025 18:00 - Nov 2, 2025 00:00 MDT

A maintenance window will be taking place November 1st starting at 6pm Mountain Time.

All services will be unavailable while we update our products and systems during this release window.
Posted on Oct 03, 2025 - 14:51 MDT
Oct 25, 2025

No incidents reported today.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
SEV 1 Benevity Ecosystem Service Disruption
Resolved - This incident has been resolved.
Oct 21, 09:50 MDT
Update - The majority of Benevity services have recovered and are functioning as expected. We are continuing to monitor minor degradation in a few areas and are working with our service providers to ensure full restoration.
Oct 20, 18:05 MDT
Update - Most Benevity services have recovered and are functioning as expected. We are continuing to monitor minor degradation in a few areas and are working with our infrastructure provider to ensure full restoration.
Oct 20, 14:34 MDT
Update - Benevity services are recovering and are stable, and we do not expect any significant impact to end users at this time. Our team continues to monitor the situation closely and is working with the infrastructure provider to ensure full restoration.
Oct 20, 11:52 MDT
Update - We are still impacted by an ongoing incident with our primary infrastructure provider. Our team is closely monitoring their status and will post updates as they become available.
Oct 20, 10:18 MDT
Update - All services have been restored and are operating normally. Our teams continue to monitor the systems closely as we conduct a full assessment of the disruption's impact.
Oct 20, 09:06 MDT
Update - Everything seems to be working as expected but we are continuing to monitor all of our services and assessing the impact of this disruption
Oct 20, 06:42 MDT
Update - We are continuing to monitor for any further issues.
Oct 20, 06:01 MDT
Monitoring - Due to a service disruption with a key infrastructure provider all Benevity Services are in a degraded or disrupted state. Recovery is underway and services are recovering. Next update in 1 hour.
Oct 20, 05:36 MDT
Benevity Scheduled Maintenance for the Managed File Transfer (MFT) service
Completed - The scheduled maintenance has been completed.
Oct 21, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 23:00 MDT
Scheduled - A maintenance window will be taking place October 20th starting at 23:00 Mountain Time.

The Benevity Managed File Transfer (MFT) service will be unavailable during the maintenance window.
Oct 8, 14:25 MDT
Oct 20, 2025
Community Investment (Essential) Maintenance Window
Completed - The scheduled maintenance has been completed.
Oct 20, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 23:00 MDT
Scheduled - A maintenance window for Community Investment (Essential) will occur on October 19th starting at 23:00 Mountain Time. Reporting functionality for the service will be unavailable during this time.

The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com (Please do not reply to this email).
Oct 8, 14:27 MDT
Oct 19, 2025
Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

Unresolved incident: Canada Post Service Disruption.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

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