Update - Ongoing challenges with cross-border donations to India through UKOGF continue due to the banking changes introduced by the Reserve Bank of India last year. Discussions with banking partners, advisors, and industry experts confirm these issues extend beyond Benevity and UKOGF.

To continue support for Indian nonprofits, USD donations through UKOGF are now being disbursed through a fully compliant interim solution. The first disbursement utilizing this solution was executed on December 31, 2024 and the next is scheduled for March 20, 2025.

No currency, other than USD, has successfully been sent to India via UKOGF since the problem was identified in October 2024. These donations are temporarily being held. We are actively testing solutions for other currencies, and expect to provide further updates in the coming weeks.

Mar 18, 2025 - 15:25 MDT
Update - We are experiencing an issue with UKOGF India transactions from the recent disbursement. All transactions to nonprofits in India through UKOGF are currently being rejected by the intermediary bank. We had previously completed 35 successful test transactions, however, we are now investigating why all subsequent transactions are failing. We are working closely with our banking partners to identify the issue.
Feb 24, 2025 - 09:01 MST
Monitoring - All previously held donations have now been released by UKOGF and are currently with an intermediary banking provider, pending transfer to the recipient non-profits. We anticipate this process to take a few days while we provide the additional information required to release these funds. We are committed to expediting this transfer and will provide another update on February 21, 2025, or sooner if there is significant news.
Feb 18, 2025 - 09:06 MST
Update - We are continuing to use our alternative disbursement route for all USD-funded donations to Indian nonprofits. Testing is still underway for non-USD-funded donations, and we are working diligently to resolve the issue as soon as possible. We appreciate your patience and will keep you informed of our progress.
Jan 18, 2025 - 09:44 MST
Update - We’ve identified a solution for processing USD-funded donations to Indian nonprofits and will begin releasing previously held disbursements. During this process, all funds will be sent in USD to recipient nonprofits, with a minimum disbursement threshold of $50 to cover transaction fees. Testing is still ongoing for non-USD-funded donations, and we are working diligently to resolve this as soon as possible. We appreciate your patience and will continue to keep you informed on progress.
Nov 29, 2024 - 09:03 MST
Update - We continue to actively work with our banking partners to resolve this issue. We are testing alternative payment railways to ensure donations to India via the UKOGF are processed successfully. To stay informed with the latest updates, please consider subscribing. Your ongoing patience and understanding as we navigate through this challenge are greatly appreciated.
Nov 13, 2024 - 08:19 MST
Update - Update: We continue to actively work with our banking partners to resolve this issue. We are investigating alternative payment railways to ensure donations to India via the UKOGF are processed successfully. To stay informed with the latest updates, please consider subscribing. Your ongoing patience and understanding as we navigate through this challenge are greatly appreciated.
Nov 05, 2024 - 16:31 MST
Identified - On October 22, 2024, we were informed by UKOGF's FX processor, StoneX Group Inc, that they cannot send funds from UKOGF to India due to the Reserve Bank of India (RBI) needing additional information for regulatory compliance. We are actively seeking solutions to resolve the issue and have requested a meeting with in-country counsel to see what might be possible. Please note that this issue does not affect the Online Giving Foundation in India, it only affects cross-border donations going into India from UKOGF.

Until the RBI, StoneX, and UKOGF reach a resolution, disbursements from UKOGF to India will have to be put on hold. This issue is impacting all of UKOGF's banking partners from sending funds to India.

No further action is required from clients at this time. We appreciate your patience and will provide updates as they become available. We'll continue to provide updates here, so please subscribe to this page for the latest information.

Oct 28, 2024 - 13:00 MDT
Donate and Volunteer (formerly Benevity Spark) Operational
90 days ago
98.62 % uptime
Today
Community Investment Operational
90 days ago
99.99 % uptime
Today
Essential (formerly Benevity Grants) Operational
90 days ago
99.98 % uptime
Today
Enterprise (formerly Versaic by Benevity) ? Operational
90 days ago
100.0 % uptime
Today
Benevity Platform Operational
90 days ago
99.98 % uptime
Today
Benevity Global Disbursements Degraded Performance
90 days ago
100.0 % uptime
Today
Benevity Causes and Nonprofits Portal Operational
90 days ago
99.98 % uptime
Today
Benevity Reporting Operational
90 days ago
99.98 % uptime
Today
Employee Groups (formerly Benevity Affinity Groups) Operational
90 days ago
99.98 % uptime
Today
Chaordix by Benevity Operational
90 days ago
100.0 % uptime
Today
Alaya by Benevity Operational
90 days ago
98.66 % uptime
Today
Benevity Managed File Transfer (MFT) Operational
90 days ago
100.0 % uptime
Today
Benevity Staging / Sandbox ? Operational
90 days ago
100.0 % uptime
Today
Donate and Volunteer (formerly Benevity Spark) ? Operational
90 days ago
100.0 % uptime
Today
Community Investment - Essential (formerly Benevity Grants) Operational
90 days ago
100.0 % uptime
Today
Community Investment - Enterprise (formerly Versaic by Benevity) ? Operational
90 days ago
100.0 % uptime
Today
Benevity Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Versaic Out-of-Band maintenance Apr 7, 2025 19:00-20:00 MDT

We will be undergoing some backend maintenance for the Versaic application on Monday, April 7, 2025 starting at 7pm MT. During this time the Versaic application will be available and we are not anticipating any impact to users.
Posted on Apr 01, 2025 - 15:24 MDT

Benevity Scheduled Maintenance for the Managed File Transfer (MFT) service Apr 14, 2025 23:00 - Apr 15, 2025 00:00 MDT

A maintenance window will be taking place April 14 starting at 23:00 Mountain Time.

The Benevity Managed File Transfer (MFT) service will be unavailable during the maintenance window.

Posted on Apr 01, 2025 - 15:19 MDT

Community Investment (Essential) Maintenance Window Apr 20, 2025 22:00-23:00 MDT

A maintenance window for Community Investment (Essential) will occur on April 20 starting at 22:00 Mountain Time. Reporting functionality for the service will be unavailable during this time.

The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com (Please do not reply to this email).

Posted on Apr 01, 2025 - 15:14 MDT

Benevity Scheduled Maintenance for Staging / Sandbox Environments Apr 25, 2025 14:00-20:00 MDT

A maintenance window will be taking place April 25 starting at 14:00 Mountain Time.

All Benevity client staging / sandbox services will be unavailable while we update our products and systems during this release window.

Production services will not be impacted by this maintenance.

Posted on Apr 01, 2025 - 15:05 MDT

Benevity Scheduled Maintenance for Donate and Volunteering, Community Investment, Platform and Causes Apr 26, 2025 18:00 - Apr 27, 2025 00:00 MDT

A maintenance window will be taking place April 26 starting at 6pm Mountain Time.

All services will be unavailable while we update our products and systems during this release window.

Posted on Apr 01, 2025 - 15:04 MDT
Apr 1, 2025

No incidents reported today.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Resolved - The issue has been fully resolved, and our team is taking necessary steps to prevent this from happening again in the future. We apologize for any inconvenience this may have caused.
Mar 28, 16:27 MDT
Monitoring - The team has performed steps to address the performance issue of the Versaic application, and we are monitoring to ensure stability. If you continue to experience issues, please submit a support request. Thank you for your understanding.
Mar 28, 11:25 MDT
Investigating - Versaic application is slow in production. We are currently investigating the issue. Our team is working diligently to resolve the issue as quickly as possible. We will continue to provide updates here, so please subscribe to this page for the latest information.
Mar 28, 10:33 MDT
Resolved - This incident has been resolved.
Mar 28, 16:18 MDT
Monitoring - We have deployed a fix for the issue - Dashboard functionality has been restored to all Spark client sites.

At this time all Spark sites and workflows are fully operational.

Benevity's teams are monitoring for any further issues or recurrences.

Mar 28, 16:14 MDT
Identified - We have identified an issue causing an error when attempting to load the Dashboard of Spark Client sites.

Our teams are working on a fix for this issue.

At this time, only the Dashboard is affected - Donate, Search, and Volunteering functionality are still fully operational.

Mar 28, 16:01 MDT
Mar 27, 2025
Completed - The scheduled maintenance has been completed.
Mar 27, 20:45 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 19:45 MDT
Scheduled - We are planning an out of band maintenance window for Thursday March 27th to apply some system changes to the Versaic application.
Mar 19, 13:47 MDT
Resolved - The issue has been fully resolved, and our team has verified that the cause disbursable status for the affected clients is resolved. Our team has taken all necessary steps to prevent this from happening again in the future. We apologize for any inconvenience this may have caused.
Mar 27, 16:07 MDT
Monitoring - The issue has been resolved, and we are monitoring to ensure stability. Thank you for your understanding.
Mar 27, 15:46 MDT
Identified - We have identified an issue on Versaic affecting some organizations where they are showing as 'Not Disbursable'.
Our team is actively working on a fix, which includes both a system update and correcting the data for affected causes. We will keep you posted on the progress and next steps shortly. Thanks for your patience!

Mar 27, 12:44 MDT
Mar 26, 2025

No incidents reported.

Mar 25, 2025
Resolved - This incident has been resolved.
Mar 25, 14:07 MDT
Monitoring - Our 3rd party provider has identified the issue, and has rolled out the solution. Login issues seem to have recovered. We are monitoring.
Mar 25, 13:34 MDT
Update - Our 3rd party provider has identified the issue, and is currently rolling out the solution. We are starting to see some recovery in the login flow for some clients.
Mar 25, 12:56 MDT
Identified - We are experiencing an issue with Login for the following applications: Grants, Reporting Studio, Employee Groups, API, and a few Mobile Clients.
One of our 3rd party providers has identified an issue, and is working to remediate.

Mar 25, 12:34 MDT
Investigating - We are experiencing an issue with Login for the following applications: Grants, Reporting Studio, Employee Groups, API, and some Mobile Clients. We are investigating.
Mar 25, 12:27 MDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Resolved - Users of Benevity Donate and Volunteering (formerly Benevity Spark) may have experienced intermittent unavailability of their client site.

Over the incident duration all workflows - including login - would have experienced severe degradation or unavailability.

This issue has been resolved; Benevity's technical team are monitoring for any further issues or recurrence.

Mar 20, 10:00 MDT
Mar 19, 2025
Resolved - This incident has been resolved.
Mar 19, 20:07 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 19:24 MDT
Investigating - We have received reports of clients receiving 504 bad gateway errors. Teams are currently investigating the cause and working on a resolution.
Mar 19, 19:01 MDT
Mar 18, 2025

Unresolved incident: Delay in Donations to Indian Nonprofits via UKOGF.