Update - We continue to actively work with our banking partners to resolve this issue. We are testing alternative payment railways to ensure donations to India via the UKOGF are processed successfully. To stay informed with the latest updates, please consider subscribing. Your ongoing patience and understanding as we navigate through this challenge are greatly appreciated.
Nov 13, 2024 - 08:19 MST
Update - Update: We continue to actively work with our banking partners to resolve this issue. We are investigating alternative payment railways to ensure donations to India via the UKOGF are processed successfully. To stay informed with the latest updates, please consider subscribing. Your ongoing patience and understanding as we navigate through this challenge are greatly appreciated.
Nov 05, 2024 - 16:31 MST
Identified - On October 22, 2024, we were informed by UKOGF's FX processor, StoneX Group Inc, that they cannot send funds from UKOGF to India due to the Reserve Bank of India (RBI) needing additional information for regulatory compliance. We are actively seeking solutions to resolve the issue and have requested a meeting with in-country counsel to see what might be possible. Please note that this issue does not affect the Online Giving Foundation in India, it only affects cross-border donations going into India from UKOGF.

Until the RBI, StoneX, and UKOGF reach a resolution, disbursements from UKOGF to India will have to be put on hold. This issue is impacting all of UKOGF's banking partners from sending funds to India.

No further action is required from clients at this time. We appreciate your patience and will provide updates as they become available. We'll continue to provide updates here, so please subscribe to this page for the latest information.

Oct 28, 2024 - 13:00 MDT
Benevity Spark Operational
90 days ago
99.97 % uptime
Today
Benevity Grants Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Forms Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Crystal Reports Operational
90 days ago
100.0 % uptime
Today
Benevity Platform Operational
90 days ago
100.0 % uptime
Today
Benevity Global Disbursements Partial Outage
90 days ago
92.17 % uptime
Today
Benevity Causes and Nonprofits Portal Operational
90 days ago
100.0 % uptime
Today
Benevity Reporting Operational
90 days ago
100.0 % uptime
Today
Benevity Affinity Groups Operational
90 days ago
100.0 % uptime
Today
Chaordix by Benevity Operational
90 days ago
100.0 % uptime
Today
Alaya by Benevity Operational
90 days ago
100.0 % uptime
Today
Benevity Managed File Transfer (MFT) Operational
90 days ago
100.0 % uptime
Today
Versaic by Benevity Operational
90 days ago
99.97 % uptime
Today
Versaic Public Storage (CDN) ? Operational
90 days ago
100.0 % uptime
Today
Versaic Production Application ? Operational
90 days ago
99.93 % uptime
Today
Versaic Sandbox Application ? Operational
90 days ago
100.0 % uptime
Today
Benevity Staging ? Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Staging Operational
90 days ago
100.0 % uptime
Today
Benevity Grants Crystal Reports Staging Operational
90 days ago
100.0 % uptime
Today
Benevity Spark Staging ? Operational
90 days ago
100.0 % uptime
Today
Benevity Platform Staging ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024
Completed - The scheduled maintenance has been completed.
Nov 19, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 05:00 MST
Scheduled - A maintenance window will be taking place 11-19 starting at 23:00 Mountain Time.

The Benevity Managed File Transfer (MFT) service will be unavailable during the maintenance window.

Nov 1, 07:17 MDT
Nov 18, 2024

No incidents reported.

Nov 17, 2024
Completed - The scheduled maintenance has been completed.
Nov 17, 23:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 22:00 MST
Scheduled - A maintenance window for Benevity Grants Crystal Reports will occur on 11/17 starting at 22:00 Mountain Time.

The Benevity Grants Crystal Reports service will be unavailable during this time.

The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com (Please do not reply to this email).

Une fenêtre de mise à jour d'environ 6 heure(s) se produira le 11/17 à 22h, heure des Rocheuses.

La fenêtre de mise à jour est obligatoire pour accomplir les mises à jour périodiques. Si vous avez des questions sur cette fenêtre de mise à jour, veuillez communiquer avec un représentant de l’équipe du soutien de la clientèle de Benevity, à l’adresse grants@benevity.com (Veuillez ne pas répondre à ce courriel).

Nov 1, 07:14 MDT
Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
Resolved - This incident has been resolved.
Nov 13, 13:28 MST
Monitoring - A fix has been implemented and we are now monitoring the results.
Nov 13, 12:03 MST
Identified - We identified an issue within the Versaic application for saving forms and are currently applying a fix.
Nov 13, 11:00 MST
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.