Identified - We’re currently experiencing a delay in disbursing USD donations made through the UK Online Giving Foundation (UKOGF) during February and donations set to be disbursed at the end of March. The issue stems from a processing delay with our banking partner. We’ve escalated the matter to our banking partner and will continue to share updates here as we work towards a resolution in partnership with them.
Apr 02, 2025 - 10:23 MDT
Apr 02, 2025 - 10:23 MDT
Update - Ongoing challenges with cross-border donations to India through UKOGF continue due to the banking changes introduced by the Reserve Bank of India last year. Discussions with banking partners, advisors, and industry experts confirm these issues extend beyond Benevity and UKOGF.
To continue support for Indian nonprofits, USD donations through UKOGF are now being disbursed through a fully compliant interim solution. The first disbursement utilizing this solution was executed on December 31, 2024 and the next is scheduled for March 20, 2025.
No currency, other than USD, has successfully been sent to India via UKOGF since the problem was identified in October 2024. These donations are temporarily being held. We are actively testing solutions for other currencies, and expect to provide further updates in the coming weeks.
Mar 18, 2025 - 15:25 MDT
To continue support for Indian nonprofits, USD donations through UKOGF are now being disbursed through a fully compliant interim solution. The first disbursement utilizing this solution was executed on December 31, 2024 and the next is scheduled for March 20, 2025.
No currency, other than USD, has successfully been sent to India via UKOGF since the problem was identified in October 2024. These donations are temporarily being held. We are actively testing solutions for other currencies, and expect to provide further updates in the coming weeks.
Mar 18, 2025 - 15:25 MDT
Update - We are experiencing an issue with UKOGF India transactions from the recent disbursement. All transactions to nonprofits in India through UKOGF are currently being rejected by the intermediary bank. We had previously completed 35 successful test transactions, however, we are now investigating why all subsequent transactions are failing. We are working closely with our banking partners to identify the issue.
Feb 24, 2025 - 09:01 MST
Feb 24, 2025 - 09:01 MST
Monitoring - All previously held donations have now been released by UKOGF and are currently with an intermediary banking provider, pending transfer to the recipient non-profits. We anticipate this process to take a few days while we provide the additional information required to release these funds. We are committed to expediting this transfer and will provide another update on February 21, 2025, or sooner if there is significant news.
Feb 18, 2025 - 09:06 MST
Feb 18, 2025 - 09:06 MST
Update - We are continuing to use our alternative disbursement route for all USD-funded donations to Indian nonprofits. Testing is still underway for non-USD-funded donations, and we are working diligently to resolve the issue as soon as possible. We appreciate your patience and will keep you informed of our progress.
Jan 18, 2025 - 09:44 MST
Jan 18, 2025 - 09:44 MST
Update - We’ve identified a solution for processing USD-funded donations to Indian nonprofits and will begin releasing previously held disbursements. During this process, all funds will be sent in USD to recipient nonprofits, with a minimum disbursement threshold of $50 to cover transaction fees. Testing is still ongoing for non-USD-funded donations, and we are working diligently to resolve this as soon as possible. We appreciate your patience and will continue to keep you informed on progress.
Nov 29, 2024 - 09:03 MST
Nov 29, 2024 - 09:03 MST
Update - We continue to actively work with our banking partners to resolve this issue. We are testing alternative payment railways to ensure donations to India via the UKOGF are processed successfully. To stay informed with the latest updates, please consider subscribing. Your ongoing patience and understanding as we navigate through this challenge are greatly appreciated.
Nov 13, 2024 - 08:19 MST
Nov 13, 2024 - 08:19 MST
Update - Update: We continue to actively work with our banking partners to resolve this issue. We are investigating alternative payment railways to ensure donations to India via the UKOGF are processed successfully. To stay informed with the latest updates, please consider subscribing. Your ongoing patience and understanding as we navigate through this challenge are greatly appreciated.
Nov 05, 2024 - 16:31 MST
Nov 05, 2024 - 16:31 MST
Identified - On October 22, 2024, we were informed by UKOGF's FX processor, StoneX Group Inc, that they cannot send funds from UKOGF to India due to the Reserve Bank of India (RBI) needing additional information for regulatory compliance. We are actively seeking solutions to resolve the issue and have requested a meeting with in-country counsel to see what might be possible. Please note that this issue does not affect the Online Giving Foundation in India, it only affects cross-border donations going into India from UKOGF.
Until the RBI, StoneX, and UKOGF reach a resolution, disbursements from UKOGF to India will have to be put on hold. This issue is impacting all of UKOGF's banking partners from sending funds to India.
No further action is required from clients at this time. We appreciate your patience and will provide updates as they become available. We'll continue to provide updates here, so please subscribe to this page for the latest information.
Oct 28, 2024 - 13:00 MDT
Until the RBI, StoneX, and UKOGF reach a resolution, disbursements from UKOGF to India will have to be put on hold. This issue is impacting all of UKOGF's banking partners from sending funds to India.
No further action is required from clients at this time. We appreciate your patience and will provide updates as they become available. We'll continue to provide updates here, so please subscribe to this page for the latest information.
Oct 28, 2024 - 13:00 MDT
Donate and Volunteer (formerly Benevity Spark)
Operational
Community Investment
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Essential (formerly Benevity Grants)
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Enterprise (formerly Versaic by Benevity)
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Operational
Benevity Platform
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Benevity Global Disbursements
Degraded Performance
Benevity Causes and Nonprofits Portal
Operational
Benevity Reporting
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Employee Groups (formerly Benevity Affinity Groups)
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Chaordix by Benevity
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Alaya by Benevity
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Benevity Managed File Transfer (MFT)
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Benevity Staging / Sandbox
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Donate and Volunteer (formerly Benevity Spark)
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Operational
Community Investment - Essential (formerly Benevity Grants)
Operational
Community Investment - Enterprise (formerly Versaic by Benevity)
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Operational
Benevity Platform
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Versaic Out-of-Band maintenance Apr 7, 2025 19:00-20:00 MDT
We will be undergoing some backend maintenance for the Versaic application on Monday, April 7, 2025 starting at 7pm MT. During this time the Versaic application will be available and we are not anticipating any impact to users.
Posted on Apr 01, 2025 - 15:24 MDT
Posted on Apr 01, 2025 - 15:24 MDT
Benevity Scheduled Maintenance for the Managed File Transfer (MFT) service Apr 14, 2025 23:00 - Apr 15, 2025 00:00 MDT
A maintenance window will be taking place April 14 starting at 23:00 Mountain Time.
The Benevity Managed File Transfer (MFT) service will be unavailable during the maintenance window.
Posted on Apr 01, 2025 - 15:19 MDT
The Benevity Managed File Transfer (MFT) service will be unavailable during the maintenance window.
Posted on Apr 01, 2025 - 15:19 MDT
Community Investment (Essential) Maintenance Window Apr 20, 2025 22:00-23:00 MDT
A maintenance window for Community Investment (Essential) will occur on April 20 starting at 22:00 Mountain Time. Reporting functionality for the service will be unavailable during this time.
The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com (Please do not reply to this email).
Posted on Apr 01, 2025 - 15:14 MDT
The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com (Please do not reply to this email).
Posted on Apr 01, 2025 - 15:14 MDT
Benevity Scheduled Maintenance for Staging / Sandbox Environments Apr 25, 2025 14:00-20:00 MDT
A maintenance window will be taking place April 25 starting at 14:00 Mountain Time.
All Benevity client staging / sandbox services will be unavailable while we update our products and systems during this release window.
Production services will not be impacted by this maintenance.
Posted on Apr 01, 2025 - 15:05 MDT
All Benevity client staging / sandbox services will be unavailable while we update our products and systems during this release window.
Production services will not be impacted by this maintenance.
Posted on Apr 01, 2025 - 15:05 MDT
Benevity Scheduled Maintenance for Donate and Volunteering, Community Investment, Platform and Causes Apr 26, 2025 18:00 - Apr 27, 2025 00:00 MDT
A maintenance window will be taking place April 26 starting at 6pm Mountain Time.
All services will be unavailable while we update our products and systems during this release window.
Posted on Apr 01, 2025 - 15:04 MDT
All services will be unavailable while we update our products and systems during this release window.
Posted on Apr 01, 2025 - 15:04 MDT